Our People

Description:

Susan Nokes was born in Detroit, Michigan, USA and is and American citizen. Ms. Nokes studied Business Administration at the University of Michigan. While studying, Ms. Nokes began her career at ATT/Ameritech holding leadership positions in Customer Experience, Sales, Labor Relations, Leadership Development and Retail including an 18 month assignment as Senior Vice President at Tele Danmark (TDC Holding A/S) Copenhagen, Denmark.

In 2000, Ms. Nokes joined Walmart.com as a founding member of the senior leadership team that launched the enterprise. In April 2002, Ms. Nokes joined T-Mobile USA building a team that led them from “worst to first” in Customer Service Satisfaction according to JD Power and Associates in 18 months. As the Chief Customer and Operations Officer, Ms. Nokes led 33,000 employees adding T-Mobile Dealer Channel (10K locations), Retail (2K stores), Supply Chain and Procurement; EBITDA moved from negative to $6.3B positive. In January 2010, Ms. Nokes joined Asurion as the Global Customer Solutions Officer and Executive Committee Member. There Ms. Nokes launched the service delivery of a new product enjoyed by over 50M customers monthly. Upon her retirement in 2017, Ms. Nokes was asked to serve on Asurion’s Advisory Board as a Vice Chair for 3 years.

Currently, Ms. Nokes serves as a Board Trustee at Lipscomb University. She also is a Director on the boards of Iqor and LiveOps.
Ms. Nokes also serves on the Advisory Board of the Pat Summitt Leadership Group and is Interim COO at Fufild.